Returns & Warranty – CHAUSSURESMANOLO

At CHAUSSURESMANOLO, we stand behind every pair of footwear we craft. When you invest in a premium handmade heel, you deserve peace of mind. If your purchase doesn’t meet your expectations, our clear and customer-first return and warranty policy ensures you’re fully supported.

Return Policy

  • 30-Day Return Window – Return your handmade heel within 30 days of delivery for a full refund or exchange.
  • Condition Requirements – Items must be unworn, with original packaging, tags intact, and all included accessories present.
  • Initiate Your Return – Simply contact our support team via email or phone with your order number to begin the process.
  • Refund Processing – Once received and inspected, refunds are issued to your original payment method. Please note: shipping fees are non-refundable.

Warranty Coverage

All handmade heels purchased from CHAUSSURESMANOLO come with a limited warranty, depending on the style and materials used.

This warranty protects against:

  • Defects in materials or craftsmanship
  • Fabric degradation, stitching failure, or printing issues due to manufacturing flaws

The warranty does not cover:

  • Normal wear and tear (such as fading, minor pilling, or sole abrasion)
  • Damage resulting from improper use, accidents, or alterations
  • Issues arising from incorrect care, cleaning methods, or unauthorized modifications

How to File a Claim

To start a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the defect. Our team will review your case promptly.

Depending on the situation, we may offer:

  • A replacement handmade heel at no additional cost
  • Repair guidance or assistance with minor defects
  • Support connecting you with an authorized local service provider

Need Help?

Our dedicated support team is here for you. For any questions regarding returns, exchanges, or warranty claims on your handmade heel, visit our Contact Us page anytime. We’re available to assist from 9 AM to 6 PM EST, Monday through Friday, starting 2026-06-24.

Reach out to us at support@chaussuresmanolo.com or call +14162620042 for fast, friendly service.